shipping & returns

RETURN & EXCHANGE POLICY 
Oh oh! Want to return a product? You can. You have 14 days from the shipping date to return your items. We don't cover return costs. 

Unfortunately, we can't accept returns if the order is sent back incomplete. Ateljé has the right to refuse returned articles if they are not returned in brand new condition. 

Exchange isn't possible. If you ordered the wrong product, please return (see steps below) and place a new order.

Tip: double check beforehand if you've ordered the right iPhone size. Once an order is placed, our handling company almost instantly starts packing it for you. 

We're processing your order within 24 hours. Because of this quick process, it’s
not possible to make any changes to your order after it’s placed.

RETURNING IS EASY AS THIS

To request a return, please register your return here and follow the steps in our return process.

As soon as we have received the item(s), the item(s) will go through a quality control check.

Once the return has been accepted, all succesfully returned items will be credited to the payment card used to originally purchase the item(s). The original shipping charges will not be refunded. You will receive an e-mail notification once the refund has been initiated. 

Please note we do not cover return costs, which means these forwarding-charges will be for your own account. For more information or questions, send us an email and we’ll be happy to help.

SHIPPING RATES AND DELIVERY TIME